Privacy Policy
We are committed to respecting the privacy of customers and users of our sites.
This privacy policy governs the manner in which we will use, maintain and disclose information collected from customers and other users of our services.
Privacy
We take our obligations under the UK Data Protection Acts seriously and will do everything in our power to ensure that your right to privacy is protected and maintained.
We may request or collect personal information from our users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.
We may also collect information on how users access the Website by using a tracking ID unique to each user through the use of cookies.
What are Cookies?
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by us to track user preferences while the user is visiting a website. They also help to minimise load times and save on server processing. Persistent cookies may be used by us to store, for example, whether or not you want your password remembered, or other such information. Cookies used on our websites do not contain personally identifiable information.
Log files
Like most standard Websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
How we use this information
We may use the personally identifiable information we have collected to contact customers regarding products and services offered by us and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of Website services, marketing, advertising and sales efforts. We will not in any way share this information with a third party either for free or by selling it, unless you specifically authorise such disclosures.
Disclosure of information
Though every effort is made to preserve your privacy, we may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, we will comply with judicial proceedings should a court order or legal process compell us to do so.
Service announcements
On rare occasions it is necessary to send out a service related announcement, if, for instance, a service is temporarily suspended for maintenance.
Maintenance of information
The information provided or generated by customers and visitors is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by us. We employ industry standard security measures to protect the confidentiality of the information. Although we cannot guarantee that loss, misuse or alteration of data will not occur, every effort is made to prevent such occurrences. Any other particularly sensitive information, such as payment details collected for commercial transactions, is subject to encrypted transmission.Your responsibility
You are responsible for the security of your Account Number and passwords. These details must be kept safe and confidential.
Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.
